

| Term | Definition |
|---|---|
Business Performance | The measurement and evaluation of an organization's effectiveness in achieving its objectives, goals, and targets, typically assessed through key performance indicators (KPIs) such as financial metrics (revenue, profitability), operational efficiency (productivity, quality), customer satisfaction, market share, and employee engagement. |
Competitive Advantage | The distinct qualities or resources that enable a business to outperform its competitors and achieve superior results in the marketplace. |
Human Capital | The skills, knowledge, and expertise of individuals within an organization, regarded as a valuable asset that drives its productivity, innovation, and competitive advantage in the marketplace. |
Innovation Capital | The intellectual assets, processes, and resources within an organization that drive innovation and creativity, including research and development capabilities, patents, and culture of experimentation, fostering the creation of new products, services, and solutions to meet evolving market demands and opportunities. |
Intellectual Capital | The intangible assets of an organization that contribute to its value and competitive advantage, including human capital (skills, knowledge, and expertise of employees), structural capital (organizational processes, systems, and intellectual property), and relational capital (relationships, networks, and reputation with customers, suppliers, and stakeholders). |
Knowledge-based | Focused on the acquisition, generation, and application of knowledge. |
Knowledge-Based Economy | An economy where the generation, dissemination, and application of knowledge, information, and technology play a central role in driving economic growth, innovation, and productivity, with an emphasis on industries and sectors that rely heavily on intellectual capital, research and development, and education to create value and competitive advantage. |
Knowledge Management | The systematic process of creating, acquiring, organizing, storing, sharing, and applying knowledge within an organization to enhance its efficiency, innovation, and competitive advantage. |
Organisational Capital | The combined knowledge, systems, processes, and culture within an organization that drive its effectiveness, innovation, and competitive edge in the marketplace. |
Partnerships | Collaborative relationships formed for mutual benefit and shared goals. |
Proess Capital | The knowledge, methodologies, and systems that facilitate efficient and effective business processes within an organization, enhancing operational performance, productivity, and quality while driving continuous improvement and innovation. |
Relational Capital | The intangible assets derived from an organization's relationships, networks, and reputation with external stakeholders, including customers, suppliers, partners, and communities, which contribute to its value, credibility, and long-term success in the marketplace. |
Structural Capital | The intangible assets and organizational infrastructure that support knowledge creation, sharing, and utilization within an organization, including systems, processes, patents, trademarks, databases, and proprietary technologies, contributing to its competitive advantage and long-term value creation. |