

| Term | Definition |
|---|---|
Digital transformation | The integration of digital technology into all aspects of an organisation, resulting in fundamental changes to how it operates and delivers value to customers. |
Innovation | The implementation of a new or significantly improved product (good or service), or process, a new marketing method, or a new organisational method in business practices, workplace organisation, or external relations. |
Knowledge based economy | An economy is one in which knowledge is created, shared, and used, and plays a major role in economic growth, job creation, and prosperity, and in which human capital is the primary source of innovation, creativity, and the generation of new ideas, with information and communication technology acting as an enabler. |
Knowledge management | The process of capturing, organising, managing, and sharing an organisation's knowledge to improve efficiency, effectiveness, and innovation. |
Organisational culture | The shared values, beliefs, and behaviors that shape the unique character of an organisation and influence how people interact and work. |
Organisational learning | The continuous process through which organisations acquire, share, and apply knowledge to improve performance and adapt to change. |
Sustainability | The ability to meet the needs of the present without compromising the ability of future generations to meet their own needs. |